To provide an update to Business Briefing on
progress to deliver the actions from the Customer Strategy that was
approved in January 2021 and on the recommendations from the
Customer & Digital Peer Review. (Decision needs to be made
whether this report will progress to Cabinet)
Decision type: Non-key
Decision status: Recommendations Approved
Decision due: 2 Dec 2021 by Cabinet
Lead member: Deputy Leader and Cabinet Member for Enforcement, Community Safety and Customer Services
Lead director: Felicity Mercer - Director: Communities, Customer & Commercial Services
Contact: Lee Higgins, Customer Relationships & Welfare Services Service Delivery Manager Email: lee.higgins@telford.gov.uk.