To review and note the customer feedback
received for the year, including complaint handling
performance.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Explanation of anticipated restriction:
!NotSet!
Decision due: 17 Jul 2025 by Cabinet
Lead member: Cllr Zona Hannington - Cabinet Member: Finance, Governance & Customer Services
Lead director: Katherine Kynaston - Director: Housing, Commercial & Customer Services
Department: Communities, Customer & Commercial Services
Contact: Lee Higgins, Customer Relationships & Welfare Services Service Delivery Manager Email: lee.higgins@telford.gov.uk, Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email: rebecca.zacharek@telford.gov.uk.
Is Consultation Required?: No