To update Audit Committee on the
Council’s customer feedback received between 1 April 2023 and
31 March 2024, to provide assurance that the Council’s
response to complaints is effective, and that services are learning
from complaints and wider customer feedback to continuously
improve.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Explanation of anticipated restriction:
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Decision due: 17 Jul 2024 by Audit Committee
Lead member: Cllr Richard Overton - Deputy Leader and Cabinet Member: Highways, Housing & Enforcement
Lead director: Felicity Mercer - Executive Director: Adult Social Care, Housing & Customer Services
Department: Communities, Customer & Commercial Services
Contact: Lee Higgins, Customer Relationships & Welfare Services Service Delivery Manager Email: lee.higgins@telford.gov.uk, Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email: rebecca.zacharek@telford.gov.uk.