Issue details

Customer Feedback Reports for 2022-23

The purpose of this report is to update Audit Committee on the Council’s Customer Feedback between 1 April 2022 and 31 March 2023 and to provide assurance that the Council’s response to complaints is effective and that services are learning from complaints and wider customer feedback and continuously improving.

Decision type: Non-key

Decision status: For Determination

Wards affected: (All Wards);

Explanation of anticipated restriction:

Decision due: 26 Jul 2023 by Audit Committee

Lead member: Cllr Zona Hannington - Cabinet Member: Finance, Governance & Customer Services

Lead director: Felicity Mercer - Executive Director: Adult Social Care, Housing & Customer Services

Department: Communities, Customer & Commercial Services

Contact: Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email:

Agenda items


  • Customer Feedback Reports for 2022-23