The purpose of this report is to update Audit
Committee on the Council’s Customer Feedback between 1 April
2022 and 31 March 2023 and to provide assurance that the
Council’s response to complaints is effective and that
services are learning from complaints and wider customer feedback
and continuously improving.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Explanation of anticipated restriction:
!NotSet!
Decision due: 26 Jul 2023 by Audit Committee
Lead member: Cllr Zona Hannington - Cabinet Member: Finance, Governance & Customer Services
Lead director: Felicity Mercer - Executive Director: Adult Social Care, Housing & Customer Services
Department: Communities, Customer & Commercial Services
Contact: Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email: rebecca.zacharek@telford.gov.uk.