The purpose of this report is to update
Cabinet on the Council’s Customer Feedback and Complaints
between 1 April 2021 and 31 March 2022 and to provide assurance
that the Council’s response to complaints is effective and
continuously improving.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Explanation of anticipated restriction:
!NotSet!
Decision due: 22 Sep 2022 by Cabinet
Lead member: Cllr Rae Evans - Cabinet Member: Finance, Governance and Customer Services
Lead director: Felicity Mercer - Executive Director: Adult Social Care, Housing & Customer Services
Department: Communities, Customer & Commercial Services
Contact: Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email: rebecca.zacharek@telford.gov.uk.
Is Consultation Required?: No