Issue details

Customer Feedback Reports for 2021-22

The purpose of this report is to update Cabinet on the Council’s Customer Feedback and Complaints between 1 April 2021 and 31 March 2022 and to provide assurance that the Council’s response to complaints is effective and continuously improving.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Explanation of anticipated restriction:

Decision due: 22 Sep 2022 by Cabinet

Lead member: Cllr Rae Evans - Cabinet Member: Finance, Governance and Customer Services

Lead director: Felicity Mercer - Director: Communities, Customer & Commercial Services

Department: Communities, Customer & Commercial Services

Contact: Rebecca Zacharek, Customer Relationship and Quality Assurance Team Leader Email:

Is Consultation Required?: No

Agenda items


  • Customer Feedback Reports for 2021-22