The Committee
received a continuation of the presentation from the previous
meeting, relating to an all-encompassing update on health and
social care in Telford and Wrekin, with reference to changes made
as a result of the COVID-19 pandemic. The presentation was
introduced by The Director: Adult Social Care, Telford & Wrekin
Council, and included information on all things digital, supporting
carers, market management and planning for the
future.
All things digital.
The Committee were informed of the
digital offer that was available for adult social care in Telford
and Wrekin, digital projects that were being developed and Live
Well Telford. The Committee heard how many of the digital projects
implemented over the last year were already planned but were
escalated as a result of the COVID-19 pandemic. Some examples of
digital transformation projects that had been implemented
included:
-
Microsoft Teams meetings for virtual hubs,
assessments, reviews for residents with care and support needs,
Making It Real virtual board meetings, adult learning disability
strategy development engagement sessions and wider
multi-disciplinary meetings across agencies and departments.
-
Tech Enabled Care (Assistive Technology)
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Kindle Kindness in care homes
-
App aiding mental health professionals with Section
12 and booking Doctors (in partnership with the CCG).
-
Fully integrated case and financial management
recording system.
Some examples of digital projects in development
included:
-
Online professional referrals into Family Connect
-
Independent Living Centre in partnership with CVS,
including development of virtual tour of a house with Tech Enabled
Care options.
-
End stages of Gov Roam
scheme, which enabled health and social care workers across
Shropshire, Telford and Wrekin Sustainability and Transformation
Partnership (STW STP) to work in any partner building.
-
STW STP – Health and Social Care Integrated
Care Record.
-
Adult Learning Disability App called AutonoMe to support independence and preparing for
work.
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Piloted “speech to text” software to
record directly into case management systems while working mobile.
-
Online self-service – access to information
and advice, care accounts and financial assessments.
The Service
Delivery Manager: Service Improvement and Efficiency advised
that Live Well Telford was the Council’s one-stop-shop
website for providing advice for residents to live healthy
independent lives, as an all aged community resource directory for
information on access to early help, improving wellbeing through
connections in their community and enabling them to contact the
relevant professionals and organisations. The website received over
4,600 hits a month with over 1,500 services listed.
Members asked the following questions:
Members asked what assurance there was
that vulnerable individuals actually received the right care that
was being paid for.
The Director: Adult Social Care stated that when arranging care and
support for individuals, a support plan was drawn up based on their
individual needs and requirements. The Director: Adult Social Care
advised that the procurement team monitored the care provided by
the external sector.
Members welcomed the use of technology to
help improve independency of their residents, but wondered if the
recipients of the assistive technology would receive training on
how to use it.
The Service Delivery
Manager: Service Improvement ...
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