Agenda and minutes

Health Scrutiny Committee
Tuesday, 1 December 2020 2.00 pm

Venue: Remote Meeting

Contact: Josef Galkowski  01952 388356


No. Item


Declarations of Interest




Minutes of the Previous Meeting pdf icon PDF 225 KB

To confirm the minutes from the meeting on 6 November 2020.


RESOLVED – that the minutes of the meeting held on 6 November 2020 be confirmed and signed by the Chair. 


Telford and Wrekin Council: Health and Social Care Update - Continued

To continue to receive a presentation on Health and Social Care in Telford and Wrekin from Liz Noakes, Director of Public Health, Telford & Wrekin Council and Sarah Dillon, Director: Adult Social Care, Telford & Wrekin Council.


The Committee received a continuation of the presentation from the previous meeting, relating to an all-encompassing update on health and social care in Telford and Wrekin, with reference to changes made as a result of the COVID-19 pandemic. The presentation was introduced by The Director: Adult Social Care, Telford & Wrekin Council, and included information on all things digital, supporting carers, market management and planning for the future.

All things digital.

The Committee were informed of the digital offer that was available for adult social care in Telford and Wrekin, digital projects that were being developed and Live Well Telford. The Committee heard how many of the digital projects implemented over the last year were already planned but were escalated as a result of the COVID-19 pandemic. Some examples of digital transformation projects that had been implemented included:

  • Microsoft Teams meetings for virtual hubs, assessments, reviews for residents with care and support needs, Making It Real virtual board meetings, adult learning disability strategy development engagement sessions and wider multi-disciplinary meetings across agencies and departments.
  • Tech Enabled Care (Assistive Technology)
  • Kindle Kindness in care homes
  • App aiding mental health professionals with Section 12 and booking Doctors (in partnership with the CCG).
  • Fully integrated case and financial management recording system.

Some examples of digital projects in development included:

  • Online professional referrals into Family Connect
  • Independent Living Centre in partnership with CVS, including development of virtual tour of a house with Tech Enabled Care options.
  • End stages of Gov Roam scheme, which enabled health and social care workers across Shropshire, Telford and Wrekin Sustainability and Transformation Partnership (STW STP) to work in any partner building.
  • STW STP – Health and Social Care Integrated Care Record.
  • Adult Learning Disability App called AutonoMe to support independence and preparing for work.
  • Piloted “speech to text” software to record directly into case management systems while working mobile.
  • Online self-service – access to information and advice, care accounts and financial assessments.

The Service Delivery Manager: Service Improvement and Efficiency advised that Live Well Telford was the Council’s one-stop-shop website for providing advice for residents to live healthy independent lives, as an all aged community resource directory for information on access to early help, improving wellbeing through connections in their community and enabling them to contact the relevant professionals and organisations. The website received over 4,600 hits a month with over 1,500 services listed.


Members asked the following questions:

Members asked what assurance there was that vulnerable individuals actually received the right care that was being paid for.

The Director: Adult Social Care stated that when arranging care and support for individuals, a support plan was drawn up based on their individual needs and requirements. The Director: Adult Social Care advised that the procurement team monitored the care provided by the external sector.

Members welcomed the use of technology to help improve independency of their residents, but wondered if the recipients of the assistive technology would receive training on how to use it.

The Service Delivery Manager: Service Improvement  ...  view the full minutes text for item HAC-11


Chair's Update