Issue - meetings

Councillor R A Overton, Cabinet Member for Enforcement, Community Safety and Customer Services presented the report of the Director of Communities, Customer and Commercial Services. The report sought approval for a new Digital Strategy.

The strategy was set into 4 themes; digital customers, digital communities, digital place and digital workforce. The strategy aimed to maximise the potential of digital technology in how the Council communicated and interacted with residents, customers and partner organisations, whilst recognising that not everyone is able to access digital methods. The Council would always be accessible to everyone.

Members welcomed the report, in particular the inclusion of those for whom digital methods were not easy, it was noted that this was not just the elderly population, but those who were on low or modest incomes could struggle to access the internet. The Council offered free wifi in community centres.

RESOLVED that –

a)      the new Digital Strategy attached at Appendix A of the report be approved

b)      authority be delegated to the Director: Communities, Customer and Commercial Services (and any officer authorised in writing by this director) in consultation with the Cabinet Member for Enforcement, Community Safety and Customer Services to take the necessary steps to implement these recommendations.